Return & Refund Policy

Eroyalcart Return and Refund Policy:

1. **7-Day Return Window:** You have 7 days from the date of purchase to return eligible items.

2. **Item Eligibility:** To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

3. **Initiating a Return:** Contact our customer support team to initiate the return process. Provide your order number and details about the item you wish to return.

4. **Return Shipping:** Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

5. **Refund Process:** Once we receive your returned item, we will inspect it and process your refund. Refunds are issued to the original payment method.

6. **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us immediately for assistance. We may require photos or additional information to expedite the resolution.

7. **Refund Timeframe:** Refunds are typically processed within 7-10 business days after receiving the returned item. Please note that it may take additional time for the refund to reflect in your account.

8. **Non-Refundable Items:** Certain items, such as personalized or used products, may not be eligible for a refund. Check the product description for specific details.

At Eroyalcart, we strive to ensure a hassle-free return and refund process, making your shopping experience as enjoyable as possible. If you have any questions or concerns, don't hesitate to reach out to our customer support team.